I had to reformat my computer and lost all autos, which I had paid for. I downloaded the autos on 11/5, and last night I spent a LONG time opening each one and recording my computer code. I sent my request to heypogopal and also Replacecode@aol.com, along with copies of all receipts, and requested codes for 35 autos, explaining I would request the others at a later time. I play several different games during the day and night, and want all my autos in WORKING condition, so I don't have to worry if the trial period is going to expire while I'm in a tourny.
I received this from Replacecode@aol.com:
"I am sorry but you will need to send these little by little as you are using them...we do not replace this many at one time. Please send the first few to get you going...from then on send them to me as you need them. Also I see that you have the old version of Casino Island Blackjack and it is one of the ones that you will want this week...please delete the version that you have and get a new version...then send me the reg code and I will send you a password...here is the world class"
I downloaded the updated auto and sent my code along with this request:
"Thank you for the code for FlightPlan. My code for BlackJack Attack
is*******.
I understand that it will take time to get the codes for the programs
I requested, but could you not send a few at the time and you already
have my computer codes and receipts. I tend to play several different
games each day and really don't want to have to wait overnight for a
code if I'm ready to play it now. It took a lot of time to open each
program and record my codes. Please don't ask me to do that again,
and wait on codes that I may not have if I'm ready to play at the
moment.
Thank you for understanding."
I received the code for Casino Island but the rest of my request has been ignored!!!
What am I to do? And how many is "little by little"? And If I'm ready to play a game, am I going to get an immediate response for a code as indicated by "from then on send them to me as you need them".
I PAID for these autos and I've followed instructions on how to get replacemet codes. Nowhere have I read I can only get a certain number with one request. What's my next step? Better Business Bureau? YOU tell me!!
Can you give me a little break? Just resubmit your request tomorrow. Geez
You STILL didn't answer my question .... same request or for HOW MANY?
Quote from: BadgeHelpOscar on November 09, 2005, 04:07:12 PM
Can you give me a little break? Just resubmit your request tomorrow. Geez
And Oscar, I thought you had a Customer Service Dept, that it wasn't YOU responding to requests for codes. Am I mistaken?
LOL did i hear a bad complaint? :P
Oscar, is there anything we common folk can do to help you out. I'm not being a smart ass or anything, to much has happened to fast. If there is anything I or we (the forum) can do just ask.
Darn straight ... I'd be more than willing to help too!!
I think a little patience would be nice. I realize everyone is anxious to get their codes but I'm sure Oscar is being swamped for replacement codes with the new product placements.
I was going to say that Homer.
Calm down is the only 2 words. O0
Rev .. I didn't realize you were also part of Badgehelp.com ... who I directed my request for help to. OR are you just trying to get your post number up? O0
Windsong, when I reformatted my puter not long ago, I sent in for 3 replacement codes at a time...figured that was a reasonable # & I got them back in no time at all. I'm in pogo probably 12-18 hrs a day sometimes & also play all different games. I just had to play some games by hand, but saved the one's I didn't like til I had the auto for it working. LOL With things so hectic right now, I'm sure you'll be taken care of soon as he can. Hope this helps. Good Luck & hope you get them soon. :)
Thanks Cindy ... you know I'm not PO'd that I don't have ALL of them right away. If they can only send 3 at a time - as long as it's not days later - I don't mind that. It's them that have to compose emails .. not me. I'm PO'd though that my questions are being totally ignored and I can't seem to get a straight answer from Badgehelp. They have my request for 35 of them so if they need to cut and paste a few every hour or two, that's ok. Just not a very efficient use of time in my opinion. I REALLY thought my emails were kind and non-offensive. For the time it took to compose their email to me, they could have easily said here's a couple and "X" number will come later --- but to blow me off with " send little by little" and "we don't send this many at one time" --- when NONE of that information is in their instructions, just ticked me off.
From reading various threads on the forum today, I understand some upheaval is going on at Badgehelp and I know people are having to request codes for re-released autos. However, attached to my response was a note from Oscar stating: > Hello,
I hope that you enjoy this new feature... It is our goal at Badgehelp.com to provide you with the best customer
service to meet all your needs. We have our new customer service department to make sure that you are well provided with all the help you deserve. We appreciate your business and value all our customers.
Oscar Jones"
I don't feel very "valued" now.
cant please everyone all the time.
They sure do try O0
I feel valued and even got an email from homer once for spamming in for codes (ss about that)
maybe we should walk in thier shoes ( as long as they dont smell)
ok i have one question i have doanloaded it and it says on the download it says .02 then i look again and it said on the download page that to make sure it is 2.2 ok so oscar hun you are doing good your are a sweetheart and i could hug you was just wondering bout that
thats what we need
Group Hug!!!!!!!!!!!!
im going to wait till tomorrow are maybe friday to try again on mine i can wait no biggie have till next tuesday at midnight to get them done so oscar i will wait hun you have enought going on so will email you later on for my codes ok take a deep breath and breath hun and all try to stay in good calm motion he will get them to you as he can he does need breaks to the potty every once in awhile so hun you are doing good and some of you ppl give him a break as he said ok thanks
Noooo windsong, i am just a regular member. I am not even part of Badgehelp.
Windsong wrote: "I play several different games during the day and night, and want all my autos in WORKING condition, so I don't have to worry if the trial period is going to expire while I'm in a tourny."
You use autos in tournaments? wow thats fair.
wow that is sad if u have to use an auto & cheat against a real person i refuse to use an auto playing against somebody playing against the computer is diff
thats low. ::)
Well put!
getting tokens and badges are one thing, using an auto against people is not right. most people in leagues play for the fun of it.
This is...well kinda part of...BADGEhelp.com, right? keyword badge...I feel bad for the league members you're stompin a mudhole in.
You would probably be surprised to find out how many tourney players use autos. :o
that is really really sad :(
Quote from: WindSong on November 09, 2005, 05:04:49 PM
Thanks Cindy ... you know I'm not PO'd that I don't have ALL of them right away. If they can only send 3 at a time - as long as it's not days later - I don't mind that. It's them that have to compose emails .. not me. I'm PO'd though that my questions are being totally ignored and I can't seem to get a straight answer from Badgehelp. They have my request for 35 of them so if they need to cut and paste a few every hour or two, that's ok. Just not a very efficient use of time in my opinion. I REALLY thought my emails were kind and non-offensive. For the time it took to compose their email to me, they could have easily said here's a couple and "X" number will come later --- but to blow me off with " send little by little" and "we don't send this many at one time" --- when NONE of that information is in their instructions, just ticked me off.
From reading various threads on the forum today, I understand some upheaval is going on at Badgehelp and I know people are having to request codes for re-released autos. However, attached to my response was a note from Oscar stating: > Hello,
I hope that you enjoy this new feature... It is our goal at Badgehelp.com to provide you with the best customer
service to meet all your needs. We have our new customer service department to make sure that you are well provided with all the help you deserve. We appreciate your business and value all our customers.
Oscar Jones"
I don't feel very "valued" now.
You're welcome. Also when I have to get replacement codes, I get my faves first & save the yucky games for last. Wait I don't really have any yucky ones, LOL. Anyway good luck & hang in there, things usually always work out in the end.
WOW ... I've sure learned a lesson here. You can't ask for help unless you want to get flamed, called names, or have your comments mocked in other threads when people misinterpret what's been said. For those who chose to bash me, I say God bless you. I wish you well. I'll also tell you that you really made me feel bad. I hope you feel good about that. For those who may be thinking I'm a horrible person, I'll explain my "tourneys". I NEVER play in Pogo leagues and never said I did. I have a group of 7 friends on Pogo and we ALL have purchased the autos. We each have busy households and often times during our "tourneys" or I should call them group challenges, we need to leave a game for a while. When that happens, we turn on our autos instead of ending the challenge, but we always let the others know if we're running autos or not. OR sometimes, we know someone has told us they're going to use an auto and we may choose to try to beat the auto by playing ourselves. In any case I'm not taking advantage of some poor unsuspecting stranger as I've been accused of doing and I hope you will know I'm not the lowlife I'm accused of.
As an addition to my request for help .. I did resubmit my request for codes and my response was to "submit them as they expire" ... still no codes. Good luck everyone.
You were told to resubmit them in 24 hours, in which you resubmitted them 5 minutes after I told you what to do. Why is it so hard for you to follow directions?
Oscar, I was not told to wait 24 hours. You said resubmit them tomorrow. I resent the email, thinking it would not be read until today. I have no problem following directions when I'm given directions.
Quote from: WindSong on November 10, 2005, 09:20:45 AM
Oscar, I was not told to wait 24 hours. You said resubmit them tomorrow. I resent the email, thinking it would not be read until today. I have no problem following directions when I'm given directions.
They are really cranky and snippy here the past few days. If you use an auto when you're playing with me on Pogo, I'll just turn mine on too and we can both go take a coffee break. I promise I won't cry or tattle. ;)
Not to sound like a jerk, but if you were told to send it in 24 hours or tomorrow...sending it again after you recieved your response really isn't following directions. If they are experiencing a large volume of requests for new codes, it really isn't helping the situation to send it in again a few moments later rather than just wait the day and then do it. You and I are not the only people trying to get new codes. ;)
I think we all need to follow the advice of Windsong's avatar- take a warm bath, have some coffee (and cakey!), read a book, and RELAX! There are far more troubling things in the world today than an auto program. :)
Now where did I put my bubble bath...
Oscar?? Did you forget me? I requsted my codes again on November 12 and no response yet. Don't you think it's time you take me out of "time out", give me a hug and tell me how much you love me and when I will be getting my codes? I think I've been a good girl, haven't bugged you for several days.
LoL wind...I sent a code replacement today, nothing yet either. No biggie, I'll wait.
Well it IS a biggie for me .. I had to reformat and don't have ANY codes .. and I purchased all of them!! I've been waiting since early November. This "time out" chair is wearing out :'(
lol ok you have been in that tub long enought i bet the water is very cold
Nah ... water is still warm but I've got a hugh electric bill ... water heater running constantly. ;)
Oscar?? You here, Dear?
Hmm...still no replacement code for PenguinBobber. He's/They've been fast for us 150 club members, guess they're busy. AOL says he got my email.
Please send your request to replacecode@aol.com. You will need to send all your requests to this email address for replacement codes. It may take up to two days to receive your replacement passwords but your email's WILL be answered and most likely within 12 hours.
You will need to make sure that you include ALL of the following information...
1. Your reciept including the transaction number
2. The name of the game
3. The registration code
If you don't follow these directions your request will be delayed or you won't get your password
Oscar I have done exactly that 3 times, sent to the correct email addy, listed the games and auto and codes. Last email I sent the partial list of autos I need and stated that if you could only send a few at a time that would be ok. Is there a limit on how many to request at one time?
Quote from: WindSong on December 04, 2005, 01:02:07 PM
Oscar I have done exactly that 3 times, sent to the correct email addy, listed the games and auto and codes. Last email I sent the partial list of autos I need and stated that if you could only send a few at a time that would be ok. Is there a limit on how many to request at one time?
Windsong, when Badgehelp says to ask for your pass codes as you need them, they mean one or two or at most three at a time. When I ordered the whole package some time ago I sent in a whole list of codes I needed only to be told to ask for them one or two at a time as I needed them. I again sent in my requests for six or seven at a time (I thought they might not notice) and I got no response what so ever.Finally, having learned that the gang at Badgehelp is busy and mean for you to follow their directions EXACTLY, I sent in my requests one or two at a time and have never had a problem getting pass codes since then. I am assuming from your post that you sent in a whole laundry list of codes needed and said "send what you can". They will not do that! You must ask for only a couple at a time and only a couple at a time. I hope this helps! O0
Ok, I'm at fault...I followed directions wrong. I just sent 2 codes CORRECTLY & got my codes back within 5 minutes. My bad! LoL.
glad it's working out for you now O0
I had/have a similar question regarding the new customer service department. Shouldn't there be a link or some guidance to customer service on the homepage? Dont envy you Oscar if your head chief and all the indians too, though. Have worked with individuals/companies like that in the past and a little communication makes understanding of delays alot easier to most people (including me). TIA
There is a customer service link on the BadgeHelp website. It is http://www.badgehelp.com/lost.htm
Thank you for yourr response Homer. However, that link states returning members needing replacement codes click here. This said to me that was the sole purpose for that link and not for use by someone needing technical assistance. Am I wrong? tia
We try to take care of tech help here in the forum as much as possible. If your inquiring about the pool auto I don't know when an update is coming. Below is a link that helps for tech help.
http://www.pogocheats.net/forum/index.php/topic,19111.0.html