when am i going to get my code replaced i sent email 2 days ago please help
Quote from: muncherPOGO on April 03, 2006, 06:45:07 PM
when am i going to get my code replaced i sent email 2 days ago please help
How did you send your request in for the code? Did your email contain a copy of your receipt? If so, was it a plain text document (no pictures/images/anything else that might be considered an attachment)? Are you a $150 member? Did you email follow the directions @ http://www.badgehelp.com/lost.html ?
Also since I see you're starting a new topic, only one topic on this matter is needed.
Quote from: SaintHippo on April 03, 2006, 06:48:53 PM
Also since I see you're starting a new topic, only one topic on this matter is needed.
They're pretty new here, maybe they didn't know.
Quote from: Helen on April 03, 2006, 08:23:50 PM
Quote from: SaintHippo on April 03, 2006, 06:48:53 PM
Also since I see you're starting a new topic, only one topic on this matter is needed.
They're pretty new here, maybe they didn't know.
Oh, I should have deleted that but their New Topic never came to a reality.
no i am not new here and yes i sent the required documents and you r right this isnt a new topic same old song and dance .i guess if i wasnt stiffed buy wordzw i would be so impatient .but i dont want to be out my code for these programs like i am with wordzw.
I sent mine originally last weeks after upgrading my windows, still never got anything , just resent yesterday about 5 am and still nothing is this where i am to be sending them to for replacement codes ? replacecode@aol.com <replacecode@aol.com>
Quote from: Starrfire on April 05, 2006, 12:04:57 PM
I sent mine originally last weeks after upgrading my windows, still never got anything , just resent yesterday about 5 am and still nothing is this where i am to be sending them to for replacement codes ? replacecode@aol.com <replacecode@aol.com>
Yes, that's the correct address. Are you including a copy of your receipt?
oscar and bh are very busy this week so hang in there they will get to you i sent for replacement code got mine back in few hours so don`t know what happen to your make sure reciept is copied and pasted to email O0
Yes i attached both my reciepts from pay pal :) Ok ty will be patient didnt know what was going on ty
Quote from: Starrfire on April 05, 2006, 04:32:04 PM
Yes i attached both my reciepts from pay pal :) Ok ty will be patient didnt know what was going on ty
When you say "Attached", you're not meaning they're attachments in the email, are you? If so, that's a reason they're not going thru. BadgeHelp does not accept any attachements. You have to copy and paste all text from your PayPal reciepts into the body of the email for it to go thru.
no lol just a figure of speech I cut copied and pasted them right to the email itself
For some reason I'm having trouble getting responses for replacement codes for my new computer. I've emailed the addy I was told and included all of the paypal info they requested and, weeks later, no response. There are several new programs I'd like to purchase but there's no way that's going to happen until I get the responses I deserve for the programs I've already purchased.
did you send to replacement codes .com ?? i did and got mine in about 2 hours :(
Yes I did several times. March 17th I got this response:
"Use your programs like you normally do and when they run out, email me the CODE and a copy of the receipt. Please don't email me tons of these at a time. There is no use in wasting my time and your time on things you will hardly use."
So I started emailing one a week even though I found that email rude with poor customer service. If I hardly use them, why would I have purchased them? Makes no sense to me..........
Quote from: not2happy on April 05, 2006, 05:35:42 PM
Yes I did several times. March 17th I got this response:
"Use your programs like you normally do and when they run out, email me the CODE and a copy of the receipt. Please don't email me tons of these at a time. There is no use in wasting my time and your time on things you will hardly use."
So I started emailing one a week even though I found that email rude with poor customer service. If I hardly use them, why would I have purchased them? Makes no sense to me..........
Are you a $150 customer? If so, that could be the reason why "you will hardly use" was inserted into that email. It makes no sense to email asking for codes to all of your autos @ once if you're only going to use them once in a blue moon. I'm sure that's all he meant by that, simple and done. Now if you're not a $150 customer, it was just a mistake. We all make 'em. It doesn't sound like "poor customer service" based on that email alone.
I have spent between $200-$300 total over the last 3 years buying them individually. Poor customer service is when you get no response back in 2 weeks for 1 replacement request, which is my situation. I guess my business isn't too important to this company so I'll find another one in the future but I won't give up until I get the replacement codes that I paid for.
Quote from: not2happy on April 05, 2006, 05:43:18 PM
I have spent between $200-$300 total over the last 3 years buying them individually. Poor customer service is when you get no response back in 2 weeks for 1 replacement request, which is my situation. I guess my business isn't too important to this company so I'll find another one in the future but I won't give up until I get the replacement codes that I paid for.
Wow, $200-$300 over 3 years on autos. Ok, let me pat you on the back and say "that's Pogo dedication". Now, onto your situation. Let's go step by step in how you're going about requesting a replacement code.
Step 1: You open up your email provider
Step 2: You copy and paste your PAYPAL reciept into the email
Step 3: You include the CURRENT code for your auto
Step 4: You make sure there are no special images, pictures, attachments or anything else EXCEPT good ol' black and white text
Step 5: You sent your email to ReplaceCode@aol.com
Step 6: You title the email "Lost Registration Code"
Step 7: You press send.
Those 7 easy steps will ensure you get a replacement code. Simple a pie
Yes that's exactly what I've done and those 7 steps are simple as pie, as you stated. However, getting a response back isn't so easy.............
Are you sending your e-mail from the same e-mail address you used when you purchased the autos? If not you will need to send Oscar an email with the old e-mail address and your new one so he can put it in his system.
there is something wrong there i have never had a problem with codes or replacement codes the longest i`ve ever had to wait was about 2 hours and i had spent the same amount before i got the 150 club i just sent for codes replacement yesterday got mine back in a couple hours so wish i knew what was goin wrong with yours check your email addy and see if different wish i could help gl :(
hope you get your codes soon gl ;D
Did you send your request from the same e-mail address you used when you purchased your autos?
Quote from: Starrfire on April 05, 2006, 04:58:36 PM
no lol just a figure of speech I cut copied and pasted them right to the email itself
Hope you get your codes soon.
Also check your junk mail, the email may have gone there.
No I did not use same email , that email has since been changed due to me going to cable internet . ???????? I no longer use sprint dsl. I realy cant see them going by email and that wouldnt be fair . Im sure people move and change internet providers all the time . If this is the problem with me getting my codes , I suppose Im gonna be SOL ????
Still no email this morning .
Well glad to see I am not the only one , I posted a few posts ago , but someone just told me that you need to use the same email that u used when you got the codes , I no longer have access to that email , so not sure what Im suppose to do now ? But i suppose try that
Quote from: Starrfire on April 06, 2006, 05:15:24 AM
No I did not use same email , that email has since been changed due to me going to cable internet . ???????? I no longer use sprint dsl. I realy cant see them going by email and that wouldnt be fair . Im sure people move and change internet providers all the time . If this is the problem with me getting my codes , I suppose Im gonna be SOL ????
Still no email this morning .
Actually, that could be a problem because anyone can borrow their friend's paypal information and try to pass it off as their own. That's part of the reason they go by email address to help stop something like this from happening before it begins. I know people can also use the same email address but it's less likely since you would have to keep waiting and waiting and waiting @ your friend's box instead of sitting back and letting it come to your own. I think if you haven't mentioned your new address in the email, you should and explain why you're using a new email account. Hopefully that will help.
they are very good on send them bacck to me sry for the trouble your having but like hippo said there is alway something different ppl do but i hope things get straighten ut for you has i have spent alot but to me they are very well for the money i love the autos they do a great job and they work is hard they are very busy ;D
you don`t need to use old email addy you need to send bh your new addy tell them your old one is gone you send reciept with old addy and also tell them your addy has changed ;D
Quote from: mama on April 06, 2006, 08:36:12 AM
you don`t need to use old email addy you need to send bh your new addy tell them your old one is gone you send reciept with old addy and also tell them your addy has changed ;D
You're right on top of things mama. Nice of you to help out. O0
tyvm helen :D love to help everyone here at pc :D
I used the same email and still no response..........
what did you send bh and where did you send it???? :(
Quote from: mama on April 06, 2006, 08:39:02 AM
tyvm helen :D love to help everyone here at pc :D
mama, have you seen Chad today?
not yet but was here late last night should be on soon i hope :(
Thanks!!
yqw helen ;D
Quote from: mama on April 06, 2006, 08:42:46 AM
what did you send bh and where did you send it???? :(
hi i need help
i did not get my code for troucer and i email them yesturday because the code they gave me when i baught it did not work. so i emailed them the registration code again and copied and pasted the paypal reciept to it and emailed it to bh. that was yesturday and still did not get a new password so i can register it can u help me mama
I am also still waiting to get new codes have done everything he/she/they say to do and still no response.I can say that with this kind of service I am not going to be purchasing anymore from them.If this gets me banned for saying it then so be it,but I find it is not good for business to charge people and give them no response or a poor response.It use to be really easy and quick to get codes or replacement codes but that has went downhill lately which is sad.....use to be a Great site for auto game players
There are instructions for code replacement at
http://www.badgehelp.com/lost.html
In addition to those instructions here are some step by step instructions I stole from Hippo. :P
Step 1: You open up your email provider
Step 2: You copy and paste your PAYPAL reciept into the email
Step 3: You include the CURRENT code for your auto
Step 4: You make sure there are no special images, pictures, attachments or anything else EXCEPT good ol' black and white text
Step 5: You sent your email to ReplaceCode@aol.com
Step 6: You title the email "Lost Registration Code"
Step 7: You press send.
Those 7 easy steps will ensure you get a replacement code. Simple a pie
Well I have done all of that and no answer and i followed all instructions to a T.So I will not be holding my breath lol will end up killing over trying that lol
yes homer i understand that however i got a password and it did not work and i email the bh support to get a new password and i still did not hear anything i love this site it makes my days easier on pogo when i can get my badges with these agents. all i want is my password and i will still keep buying them because they do work. but i just want to get my password so i can have fun with the agent ty homer and ty pc for everything.
ty all srry for all the emails i know u are busy i got it know ty again homer and all of u at pc ur great <3
I'm sorry you guys are having problems but just double check everything on the list...Make sure theres no attatchments or smileys or any of that stuff or it goes to the trash. I did one like 3 days ago and had mine back in about 6 hours. Just recheck what you did and check your codes again. Little things are overlooked at times.