If this is the wrong forum, please feel free to move it to where it should be
I was warned that getting any kind of satisfaction from EA would be jumping through hoops. Yep total understatement. On June 24 I started this miserable journey. I had almost given up just trying to get through their sign in process. Even with different browsers the wheels just kept spinning, I couldn't join or sign in. Finally I was transported to some page I never found in any of their links but at least I could state my issue (which BTW the way is the infamous not getting badges for completed levels..... filled happiness, bought every item and have at least 2 stars or more)...... I was given a case number and code which never helped me access any human being. Again, some how I magically found a button to chat on line........... wow..... 1 1/2 hours later my buddy said he had to send this to the experts, please hold....... and hold...... much later and many apologies for making me wait, his experts had to accelerate to their experts. What? Now I'm starting to get a bit agitated and said. Just give me my 5 stinkin earned badges and we can both call it a day. They are virtual badges that I EARNED with virtual seeds on a web site I PAID Real $ to join..... so totally unacceptable..... and BTW, do you have any idea of how long we've been chatting because your live chat doesn't have a time stamp.... he said "a long time"........................... I digress ............... Finally I'm told I will be contacted by email.... thanks and basically don't let the door hit you on the way out.
I did get my email..... case number and code saying be patient someone will contact you shortly............ every day I send them a list of 5 missing badges and a copy of the chat... You would think they would give me the badges just to get rid of me
Here we are, July 2 and it's not resolved. I'll start again after the holiday
Thanks for reading and providing a forum to vent my frustrations. Sorry this is so long, but you should see the chat text LOL And thank you Squid for warning me and wishing me luck.
Are you sure you are talking to the right department? It should never take that long.
What link are you using to contact them?
There have been a couple of isolated moments when I had to wait a long time. When it comes to this sort of thing, I feel like I shouldn't have to wait so long and my impatience kicks into gear and I will open up a new case number and repeat the process, which is usually faster. I know when you are setting up a case, you get MANY drop down menus to isolate your particular problem. Try varying that a bit and you might get an invitation for a phone call. Worth a try, I think.
As always, GOOD LUCK! I know your frustration. I have LIVED your frustration. embrace.gif
Boy, am I ever sorry you're going through this, sweetie. It can be a real pain dealing with Pogo/EA. Good luck!
hey, thanks for your support. I've actually contacted them through, what I think, were three different email addresses. and I have two case numbers. I feel better already just griping about it lol. and the positive feed back I get here means more than you know. Thank again everyone
Quote from: gigi on July 02, 2017, 09:14:34 PM
hey, thanks for your support. I've actually contacted them through, what I think, were three different email addresses. and I have two case numbers. I feel better already just griping about it lol. and the positive feed back I get here means more than you know. Thank again everyone
Have you tried the phone option instead of live chat? When you see the live chat option, if you scroll down a little you'll usually see the phone option.
If the phone option appears, it's worth taking it. Sometimes, I don't get the phone option and that's why I suggested varying your complaint options and trying again.... the new combo may give the phone option.
I guess I'll try the phone option, but in chat I can think of what I want to say. Phone talk doesn't give me enough to think of properly wording something and I stutter and hem and haw...... very uncomfortable, but I'll suck it up and do it. I've been over this issue so many times I should be ok, it's been "scripted" over and over hahahahahahaha
Quote from: gigi on July 03, 2017, 09:40:43 AM
I guess I'll try the phone option, but in chat I can think of what I want to say. Phone talk doesn't give me enough to think of properly wording something and I stutter and hem and haw...... very uncomfortable, but I'll suck it up and do it. I've been over this issue so many times I should be ok, it's been "scripted" over and over hahahahahahaha
Couldn't hurt to try, right?
shy12.gif Just my opinion, but the original Pogo wouldn't give us this runaround ...... but then, Pogo is now run by EA Sports.
Been there a few times myself, gigi, I know it's frustrating ... but this is the right site to get the help you need. GL hon.
girls22.gif
I'm trying live chat again, so far they are retrieving my information, I started at 10:30 it's now11:10. Guess they have banker hours
latest update............... no one ever showed up at private chat, left it on all night, still said please hold this might take a sec to retrieve your information. I closed everything out and tried again, but chrome nor Explorer can get a connection..... log in........... get a white screen with an "X"............ sign up same thing white screen with an "X". So, now I'm going to google around for a phone number. Just thought you might want to know how this saga is proceeding...................... it's not lol
Give these a shot. No promises. <3
Inside the United States: 1-866-543-5435
Outside the United States: 1-650-628-4306
Thank You Squid, I'll give it a try
Quote from: ~Squid~ on July 08, 2017, 08:05:20 AM
Give these a shot. No promises. <3
Inside the United States: 1-866-543-5435
Outside the United States: 1-650-628-4306
Thanks for posting this Squiddy ... you've answered many others same question! dancing16.gif
Quote from: gigi on July 08, 2017, 08:19:31 AM
Thank You Squid, I'll give it a try
Quote from: snowflower on July 08, 2017, 08:33:56 AM
Thanks for posting this Squiddy ... you've answered many others same question! dancing16.gif
You are very welcome. tumbsup.gif
Quote from: gigi on July 07, 2017, 09:10:56 PM
I'm trying live chat again, so far they are retrieving my information, I started at 10:30 it's now11:10. Guess they have banker hours
Did you try phone yet?
not yet Stinker, I'm going to wait until a weekday during standard working hours. I read somewhere that even though EA posts they give 24/7 service it isn't necessarily true and forget about weekends. Phone calls usually take 2 hours........................... what?......................... at least that's what I've read for some responses. I'll post something when I do though.
I guess I've been lucky. I've done better than that. If you're just sitting around this weekend, try calling, you might get lucky.
Quote from: gigi on July 08, 2017, 08:39:28 PM
not yet Stinker, I'm going to wait until a weekday during standard working hours. I read somewhere that even though EA posts they give 24/7 service it isn't necessarily true and forget about weekends. Phone calls usually take 2 hours........................... what?......................... at least that's what I've read for some responses. I'll post something when I do though.
Please do keep us posted. Normally I choose for them to call me back and I've had no problems, but I can understand not wanting to take a chance after what you've read.
Quote from: ~Squid~ on July 09, 2017, 06:39:13 AM
I guess I've been lucky. I've done better than that. If you're just sitting around this weekend, try calling, you might get lucky.
FINE! you talked me into it. Right after church and breakfast I'll make it my daily goal lol
inlove1.gif
Quote from: gigi on July 09, 2017, 07:42:03 AM
FINE! you talked me into it. Right after church and breakfast I'll make it my daily goal lol
inlove1.gif
Here's hoping you have the best of luck this time around.
Isn't this just the greatest site....
May the Force be with you ... (beam me up Scottie)!
Quote from: gigi on July 09, 2017, 07:42:03 AM
FINE! you talked me into it. Right after church and breakfast I'll make it my daily goal lol
inlove1.gif
cheerleading.gif cheerleading.gif cheerleading.gif We're standing right beside you, Gigi!! You're not alone! Go, girl, go!! cheerleading.gif cheerleading.gif cheerleading.gif
so. I'm about to give up. On line is a joke because I get a white screen when it asks me to log in (stated previously). Was told after 2 hour on line chat a week + ago that I would be contacted with instructions. I did get an email. It was a "no-reply) email asking if my issues were resolved. I called the phone number and either get a recording saying they can't take my call and hang up on me or it rings forever then I get a fast busy. I ask myself, are these 5 Solitaire Garden Badges worth it? Stick a fork in me
(https://i67.tinypic.com/duoie.jpg)
So sorry to read this, Gigi.
Quote from: ~Squid~ on July 10, 2017, 10:56:20 AM
So sorry to read this, Gigi.
yeah, I'm weak hahahahaha
making progress. Got email saying they gave me the 5 missing badges and to check. I only got one, but it's a start. I'm hopeful I'll get the others. Of course the email I sent that got this started was less than my usual passive self LOL
From now on, you're name is, "Give 'em hell, Gigi". WTG
Quote from: ~Squid~ on July 12, 2017, 10:26:06 AM
From now on, you're name is, "Give 'em hell, Gigi". WTG
LOL you are too funny and you were my inspiration
Finally have all my missing badges. It's all about finding the right person to handle the complaint. I can't believe the person who resolved this was able to do in a couple of days what the others couldn't accomplish in a month. This is my final update
THE END :)
I am so glad you stuck to your guns! Those blank spots in your badge book would've irked you forever! Congrats on a job well done!
inlove1.gif
Quote from: ~Squid~ on July 13, 2017, 12:21:31 PM
I am so glad you stuck to your guns! Those blank spots in your badge book would've irked you forever! Congrats on a job well done!
dancing16.gif cheerleading.gif dancing16.gif
Good for you gigi, so happy you got that straightened out! cheesy.gif YAAAAAA!!
So glad that you got it straight.
I'm glad to hear you finally got that all sorted out. tumbsup.gif
awww jeez everyone, thanks a lot, you're all so great
(https://i65.tinypic.com/v3ovft.gif)