Pogo Help & Information

Need help with Pogo games? The Pogo FAQ section can be found by clicking the Help link in the upper right corner of any page on Pogo.com. Also, you can search the Pogo Knowledge Base for information. Below you will find answers to the most commonly asked questions.

If your still having issues, need support or just want talk about anything, visit our Pogo Forum!


Pogo Phone Number

There is currently no phone number to contact Pogo. Customer support is now handled through their parent company, Electronic Arts via Live Web Chat. To get started, simply select your platform (click the right arrow, and then click on "Pogo") and fill out the short form.


Forgot Screen Name or Password

If you forgot your screenname or password, visit the Pogo Recovery Page and enter in your screen name or email address. You will receive an email with your new information at the email address that you used for your Pogo account. Also, be sure to add pogo@email.pogo.com to your contact list so that the message is delivered to your inbox and not your spam folder.


Is Pogo Down Right Now or Just Me?

To check and see if Pogo is down right now (or if it's just an issue on your end), visit the DownForEveryoneOrJustMe website. If your having issues, try using a different web browser (Google Chrome or Firefox) and see if that solves the problem for you.


How to Gift a Club Pogo Membership

To gift a Club Pogo subscription to someone, you will need to purchase a membership at the Origin Store. When your purchase is complete, you'll receive an email from the Origin Store which will contain a 24-digit serial number and a link to where you can redeem the code. Please note that you will need to create an Origin account to make the purchase, which is separate from your Pogo account.


What Pogo Gems Really Cost

Here is a breakdown of what Pogo Gems really cost when you purchase one of the (7) Gem packages that are currently available (rounded to the nearest tenth of a cent).

2000 Pogo Gems ($119.99) = 5.9c per Gem
1250 Pogo Gems ($79.99) = 6.3c per Gem
500 Pogo Gems ($39.99) = 7.9c per Gem
250 Pogo Gems ($19.99) = 7.9c per Gem
100 Pogo Gems ($9.99) = 9.9c per Gem
50 Pogo Gems ($4.99) = 9.9c per Gem
10 Pogo Gems ($0.99) = 9.9c per Gem

The gem packages availability and price can change at any time without notice.


Other Pogo Resources

Club Pogo Center - Our Club Pogo Center contains cheats & tips for the Pogo weekly challenges.

My Pogo Badges - This site is for Club Pogo users. Show off how many badges you have with your very own personal Club Pogo badge page!