Pogo Help

Need help with Pogo games? The Pogo FAQ section can be found by clicking the Help link in the upper right corner of any page on Pogo.com. Also, you can search the Pogo Knowledge Base for information. Below you will find answers to the most commonly asked questions.

If you're having issues, need support or just want talk about anything, visit our Pogo Forum.

Use our free Anagram Solver to unscramble those words for you.

New! Check out our Pogo Daily Checklist and never miss out on anything again!

How do I contact Pogo?

To contact Pogo, simply visit the Origin support website, select your platform and then click on a topic and fill out the form. You can also post your issue on our Pogo Forum and we'll do our best to help you out!

Does Pogo have a phone number?

There is currently no phone number to contact Pogo. Customer support is now handled through their parent company, Electronic Arts via the Origin support website.

Lost your Pogo screen name or password?

If you forgot your Pogo screenname or password, visit the Pogo sign-in page and click on the ''Forgot your password?'' link located right under the ''Sign In'' button. You will be prompted to enter in your email address and they'll email you instructions on how to reset your password.

What is Club Pogo?

Club Pogo gives you access to premium games, exclusive members-only rooms, mini items, ad-free gaming and more! You'll also be able to earn badges and participte in weekly Club Pogo challenges and additional personal challenges.

Where can I buy a Club Pogo membership?

You can purchase a Club Pogo membership from the Pogo.com website or from the Origin Store. You will need to be singed in to your Pogo account to purchase a membership. You can choose from several different plans, which currently are $6.99 per month, $14.99 every (3) months or $39.99 per year. The yearly plan is the best deal as it works out to just $3.33 per month.

How do I gift a Club Pogo membership?

To gift a Club Pogo subscription, you will need to purchase a membership at the Origin Store. When your purchase is complete, you'll receive an email from the Origin Store which will contain a 24-digit serial number and a link to where you can redeem the code. Please note that you will need to create an Origin account to make the purchase, which is separate from your Pogo account.

How do I cancel my Club Pogo membership?

You can cancel your Club Pogo membership by visiting the Pogo website and clicking on ''My Account'' in the upper right of your screen. Then click on the ''Billing and Subscription'' tab on the left and finally on the ''Cancel your subscription'' link on the right side. After you cancel your subscription, you'll still be able to play the remaining time on your account.

What are Pogis?

Pogis are points you earn on Pogo for completing Daily, Weekly and Premium Challenges. As you earn Pogis, you will climb tiers in the Constellation. Each Constellation will be available for 60 days and will contain 3 levels (bronze, silver and gold). Visit our Pogi Constellations page for more information.

What is a Pogo Constellation?

Constellations on Pogo are special limited-time adventures with multiple reward tiers. Think of Constellations as limited-time maps, and earning Pogis is how you progress through them. As you reach milestones on your Constellation, you'll unlock bonus prizes such as badges, power-ups, unique avatars and more. Head over to our Pogi Constellations page for more information.

What are Pogo Weekly Challenges?

Weekly challenges are Pogo game challenges that reset every Wednesday morning and you have one week to finish the challenge. You will earn tokens and a badge for completing each challenge.

What are Pogo Daily Challenges?

Daily challenges are mini Pogo game challenges which are only available for 24 hours. These are available for both registered Pogo players and Club Pogo members. Club Pogo members get two daily challenges to play every day. When completed, you'll earn token rewards.

What are Pogo Personal Challenges?

Personal challenges allow you to select an older Pogo weekly challenge. Instead of waiting for a new weekly challenge to appear, you can activate an older weekly challenge from the Pogo archives and play to earn the rewards. All personal challenges will end on Tuesday night regardless of when you activated it.

What are Pogo Game Challenges?

A game challenge is a goal you need to complete in a Pogo game. For most game challenges, you just need to finish the goal before time runs out. When completed, you'll earn badges and token rewards.

Where can I find a Anagram Solver or Word Unscrabler?

We have created our very own Anagram Solver! Our word finder & unscrambler features a new 2019 Scrabble dictionary with point totals for each word and 450,000 word dictionaries in English, British and Australian.

How do I get Free Pogo Tokens?

You can no longer earn free pogo tokens. Pogo has replaced tokens with the new Pogis system. Pogis are points you earn on Pogo for completing Daily, Weekly and Premium Challenges.

What are Pogo Badges?

Pogo badges are a fun, collectible graphic award that only Club Pogo members can earn. You earn these badges by completing game challenges. There are several different types of badges, which include game badges, special edition badges, mix-n-match badges, limited edition badges and premium badge albums.

What is a Pogo Mini?

Pogo Minis are online avatars that you can design to represent your personality. Every Pogo member automatically gets a basic Pogo Mini. Your mini will appear in your profile and in the chat area of the games. You can visit the Pogo Mini Mall for hundreds of options to customize your mini - which includes trendy hairstyles, costumes, backgrounds and more.

What are Pogo Gems?

Pogo Gems can be used to purchase premium items on Pogo and Club Pogo. These items include extra badges, power-ups, hidden object game episodes and more. Club Pogo members will receive a discount when purchasing most gem premium items.

How much do Pogo Gems cost?

Here is a breakdown of what Pogo Gems really cost when you purchase one of the (7) Gem packages that are currently available (rounded to the nearest tenth of a cent).

2,250 Gems ($119.99) = 5.3c per Gem
1,325 Gems ($79.99) = 6.0c per Gem
600 Gems ($39.99) = 6.7c per Gem
270 Gems ($19.99) = 7.4c per Gem
120 Gems ($9.99) = 8.3c per Gem
55 Gems ($4.99) = 9.1c per Gem
10 Pogo Gems ($0.99) = 9.9c per Gem

The gem packages availability and price can change at any time without notice.

What is the Pogo gift store?

The Pogo Gift Store allows you to purchase various digital items which you can gift to your friends on Pogo. These include Pogo expressions, hidden object game epsiodes, pogo mini backgrounds and more.

Is Pogo down right now?

To check and see if Pogo is down right now (or if it's just an issue on your end), visit the DownForEveryoneOrJustMe website. If your having issues, try using adifferent web browser and see if that solves the problem for you. We recommend trying Google Chrome or the Firefox browser.

Can't find the answer your looking for?

If you couldn't find what you were looking for, please contact us and let us know! If you prefer, you can post your questions, comments and suggestions - or just stop by to say hello on our Pogo Forum!

Other Pogo Resources

Club Pogo Center - Our Club Pogo Center contains cheats & tips for the Pogo weekly challenges.

My Pogo Badges - This site is for Club Pogo users. Show off how many badges you have with your very own personal Club Pogo badge page!