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Service Update: Renewal Gems

Started by Mayhem,

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Mayhem

February 20, 2024, 01:08:26 PM
Hi everyone,

It has been brought to our attention that some players are not receiving renewal gems when they auto-renew their subscription. The team is actively looking into the matter and once we have an update we will share it with you. If you're missing any gems they will be addressed.

sconnie
Nothing spoils a good story like the arrival of an eyewitness.

Mayhem

#2
March 14, 2024, 07:23:42 AM
UPDATE: All renewal gems have been awarded along with an additional 25 gems. We apologize for the inconvenience.

sconnie
Nothing spoils a good story like the arrival of an eyewitness.

Mayhem

#4
May 01, 2024, 01:34:19 PM
Hi everyone,

We have sent out the rest of the missing Club Pogo Renewal Reward gems today, 5/1/24. We've also added an extra 25 gems as a thank you for your patience while we sort this out. You can see the reward in your Gem Transaction Record, which you can find on your account page: https://www.pogo.com/account

We appreciate your patience and thank you for being a member of the Pogo Community!

sconnie
Nothing spoils a good story like the arrival of an eyewitness.
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