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PlayBuddy
May 01, 2024, 11:38:34 PM

This week's Club Pogo challenges!
Quinn's Aquarium : Collect 60 pairs of Shell Tiles this week! [Download Cheat]
Crossword Cove HD : Solve 65 down words without using hints this week! [Download Cheat]

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Topic summary

Posted by Mayhem
 - December 15, 2019, 12:40:35 AM
Well their hands were tied on this one, as their previous ecommerce provider went out of business.
Posted by Squid
 - December 14, 2019, 08:56:20 AM
 giggle2.gif
Posted by Stinkerbell
 - December 14, 2019, 08:54:59 AM
Quote from: Squid on December 14, 2019, 07:39:38 AM
Makes sense...

I guess
Posted by Squid
 - December 14, 2019, 07:39:38 AM
Makes sense...
Posted by Mayhem
 - December 14, 2019, 12:40:27 AM
I spoke with PlayBuddy about this, and they said :

Part of our mass update was removing the old/obsolete registration information. This means any customers who had not already transferred to our new ecommerce system over these past six months, must do so now, as their old serial numbers will no longer work.

More information can be found here : https://playbuddy.com/drtofs.php
Posted by Stinkerbell
 - December 13, 2019, 03:43:55 PM
Quote from: C~M on December 13, 2019, 10:44:46 AM
They want you to purchase a new subscription and contact them to cancel refund you for the part of the old one. Lucky for me I had only 1 day left on mine at the time as I reported the problem with it via the app and have never heard back from them. They did however have what I said above running in red at the bottom of the app for one day.

This happened when they changed billing companies, too. I had to follow those steps.

In the past when they've had the mass update, billing/registration wasn't an issue.
Posted by C~M
 - December 13, 2019, 10:44:46 AM
They want you to purchase a new subscription and contact them to cancel refund you for the part of the old one. Lucky for me I had only 1 day left on mine at the time as I reported the problem with it via the app and have never heard back from them. They did however have what I said above running in red at the bottom of the app for one day.
Posted by Mayhem
 - December 13, 2019, 12:33:51 AM
Quote from: catfancie on December 12, 2019, 02:31:49 AM
I seem to be having the same problems.  And I've already written support.  Now here's hoping I get a response by Thursday afternoon.

You should hear back by then - they just ask to allow 24 hours to get a response back.
Posted by Mayhem
 - December 12, 2019, 08:06:34 PM
Quote from: leroy davis on December 12, 2019, 07:37:21 PM
need new keys for up-date

Please email support@playbuddy.com for assistance on this.
Posted by leroy davis
 - December 12, 2019, 07:37:21 PM
need new keys for up-date
Posted by smokyrain
 - December 12, 2019, 06:29:03 PM
All sorted now. I guess their ecommerce provider went out of business. So they refunded me and cancelled that subscription, and I had to start a new one with Soraco/Fastspring.
It is much cheaper though as I went with a six month plan. I like to save money cheesy.gif
Posted by catfancie
 - December 12, 2019, 02:31:49 AM
I seem to be having the same problems.  And I've already written support.  Now here's hoping I get a response by Thursday afternoon.
Posted by smokyrain
 - December 11, 2019, 08:53:12 PM
Same problem. I have emailed support. I tried the same key they sent me and it says revoked. Hopefully have it sorted soon
Posted by sue 755
 - December 11, 2019, 07:26:10 PM
Finally got mine straighten out. Good to go now.
Posted by Mayhem
 - December 11, 2019, 07:14:01 PM
That's odd ... your best bet is to email support@playbuddy.com for assistance on this.