Pogo Gems....HELP!

AladdinsLove · October 10, 2009, 08:24:13 PM

HI everyone I am new to this forum and need some help

. I am in Australia and purchased 30 pogo gems the other night, I was charged for them but haven't received them from pogo ( I have opened a dispute with Payal). Pogo has given me only 20 bonus ones to get me started but I can't even use them because every time I try to use them it says to sign the digital agreement....which I did the other night when I purchased 30, and even if I go to the digital agreement page there is no box to tick anyway.

I have emailed pogo for help 4 times now with no response even though I got an automated one saying I would get a reply in 24 hrs. I tried to buy some more with a different credit card but all I kept getting was "an unexpected error has occurred try again later" and I even tried using them on my mums computer but the same thing happened. Lets just say I am about to explode as I want my gems

Anybody have any ideas???
Thanks

C~M · October 10, 2009, 08:58:49 PM

I'm not sure which ones, but some countries can't buy or use gems.

AladdinsLove · October 10, 2009, 09:04:06 PM

Yea Australia never used to be able to get gems but now we can, my Mum got some the other night as well with no problems, so I don't know what's going on.

AladdinsLove · October 13, 2009, 02:50:01 AM

Pogo finally got my gems working

Squid · October 13, 2009, 03:43:56 AM

Quote from: AladdinsLove on October 13, 2009, 02:50:01 AM
Pogo finally got my gems working

C~M · October 13, 2009, 03:49:12 AM

I am soo happy for you! ENJOY!!!

MsMissy · October 13, 2009, 08:51:29 AM

Im so happy for you that you now can buy things with your Germs. happy spending money like i do.

monna50 · October 13, 2009, 09:08:43 AM

disneyland lady · October 13, 2009, 01:10:00 PM

I don't think anyone is reading what AladdinsLove said. They bought gems but didn't get them. I am thinking you should right away make a screenprint of your receipt of the gems and send that to Pogo Help by adding on to the question you already sent or Customer Service is going to just spend a week then send you an email saying "we need more info - send us proof of the purchase." Also try to find a Customer Service number for Australian Pogo and call them.

Stinkerbell · October 13, 2009, 01:13:30 PM

Quote from: disneyland lady on October 13, 2009, 01:10:00 PM
I don't think anyone is reading what AladdinsLove said. They bought gems but didn't get them. I am thinking you should right away make a screenprint of your receipt of the gems and send that to Pogo Help by adding on to the question you already sent or Customer Service is going to just spend a week then send you an email saying "we need more info - send us proof of the purchase." Also try to find a Customer Service number for Australian Pogo and call them.

She got the problem fixed.

Squid · October 13, 2009, 01:44:03 PM

* Squid runs out into the night to see if there's a full moon.

jarjar · October 13, 2009, 03:45:03 PM

Quote from: Squid on October 13, 2009, 01:44:03 PM
* Squid runs out into the night to see if there's a full moon.

harley89 · October 13, 2009, 07:37:19 PM

Tell me it isnt true that something Pogo has does not work right

Stinkerbell · October 13, 2009, 07:42:37 PM

Quote from: harley89 on October 13, 2009, 07:37:19 PM
Tell me it isnt true that something Pogo has does not work right

Truly, it's a dark, dark day.

Got any cookies?

Hocky · October 13, 2009, 08:16:50 PM

Quote from: Stinkerbell on October 13, 2009, 07:42:37 PM

Got any cookies?

AladdinsLove · October 14, 2009, 01:25:20 AM

Thanks Everyone,

I bought more gems but am still fighting to get the first lot of 30 I bought. I did send a screenshot to Pogo but because I got them through Paypal I have to email to them. Lets hope I get my 30 soon then its more happy spending

Stinkerbell · October 14, 2009, 06:57:53 PM

Quote from: hocky on October 13, 2009, 08:16:50 PM

Hocky · October 14, 2009, 07:55:00 PM

Quote from: Stinkerbell on October 14, 2009, 06:57:53 PM

redhotbabydoll · October 22, 2009, 07:22:14 PM

Well good luck with the gems...hope it works out and you can buy and enjoy your things you spend them on. Have a great day.

Pogo Gems....HELP!

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