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Author Topic: How To Reach Pogo/EA For Help  (Read 17893 times)

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Offline disneyland lady

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Re: How To Reach Pogo/EA For Help
« Reply #20 on: February 04, 2012, 05:55:34 am »
And then you get an email asking you to fill out a survey about your "experience" with their Customer Service. It is a wonderful way to deal with anger issues.

Offline Stinkerbell

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Re: How To Reach Pogo/EA For Help
« Reply #21 on: July 20, 2015, 10:48:47 am »
Mayhem, this thread it pretty obsolete now. Finding help is much easier than it used to be. Would you like to delete this or would you like me to edit the first post with the current instructions on reaching help?

Offline disneyland lady

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Re: How To Reach Pogo/EA For Help
« Reply #22 on: July 20, 2015, 12:08:21 pm »
Maybe he can Sticky Note it!

Offline Yoming 2

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Re: How To Reach Pogo/EA For Help
« Reply #23 on: July 20, 2015, 12:34:49 pm »
Maybe he can Sticky Note it!


 giggle2.gif      Lots of sticky's going on this day..... hysterical.gif

Offline Stinkerbell

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Re: How To Reach Pogo/EA For Help
« Reply #24 on: July 20, 2015, 08:43:33 pm »
Ya'll got sticky stuck on the brain!

Online Mayhem

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Re: How To Reach Pogo/EA For Help
« Reply #25 on: July 20, 2015, 09:08:02 pm »
Mayhem, this thread it pretty obsolete now. Finding help is much easier than it used to be. Would you like to delete this or would you like me to edit the first post with the current instructions on reaching help?

If you have any spare time, could you update the first post with the new instructions? (no rush). If I delete it, my error logs will fill up with 404 errors (since it's cached on a lot of search engines).
It's not dumb if it works!

Offline Stinkerbell

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Re: How To Reach Pogo/EA For Help
« Reply #26 on: July 20, 2015, 09:24:31 pm »
I did a quickie update, but will go more in depth if you think we need it. As of right now their HELP feature is pretty self explanatory, but I'd be happy to follow the steps through and update the post more fully.  embrace.gif

Offline sunnyb

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Re: How To Reach Pogo/EA For Help
« Reply #27 on: July 27, 2015, 06:24:59 pm »

Modified July 20, 2015


EA and Pogo have made it easier to reach tech support - just click the Help link on the top of the Pogo homepage and follow the prompts.
great info stinkerbell. thanks for sharing!

Offline disneyland lady

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Re: How To Reach Pogo/EA For Help
« Reply #28 on: July 28, 2015, 05:17:50 am »
I have found because of my hand issues that chatting hurts. These are outsourced and you spend most of your time repeating the issue over and over. If I am in that loop I explain CHATTING HURTS MY HANDS and asked to have someone in the US call me. This almost always happens.

But they now have a "we will call you" link and this is the best ever. Make sure you are ready for this because all 3 times I used it, I had the phone call within 30 seconds. The last call was because I did not get the MnM Secret Badge after completing a book of 20. I said "I didn't get my MnM Secret badge to the caller (from upper NY) and he said "Do you know which one you want?" Completed in 60 seconds.

 

Offline Squid

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Re: How To Reach Pogo/EA For Help
« Reply #29 on: July 28, 2015, 06:57:08 am »
I love "the call".  I've used it two or three times and it's amazing how quickly problems are resolved.


Offline mycatownsme

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Re: How To Reach Pogo/EA For Help
« Reply #30 on: August 12, 2017, 12:22:41 am »
I have to contact Pogo support in order to get the Orange Japanese Maple Badge.

I see I need to call Inside the United States: 1-866-543-5435

Are they open on saturdays and if yes is there a time period to call?

I have all of the other badges finally except for this one.

Is there any other info that they will need in order to award the badge finally?

Thanks for having this handy list to help.

Online Mayhem

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Re: How To Reach Pogo/EA For Help
« Reply #31 on: August 12, 2017, 11:23:32 am »
It's not dumb if it works!

Offline mycatownsme

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Re: How To Reach Pogo/EA For Help
« Reply #32 on: August 17, 2017, 09:45:14 pm »
I did try live chat but get lost as to where to go to connect with chat.

So, I thought I would just call them to see if this would be easier.

Online Mayhem

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Re: How To Reach Pogo/EA For Help
« Reply #33 on: August 17, 2017, 09:49:10 pm »
If you click on the contact us link above, I believe you would want : Pogo > Technical Support > Game Progress Issues
It's not dumb if it works!

Offline mycatownsme

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Re: How To Reach Pogo/EA For Help
« Reply #34 on: August 20, 2017, 11:11:28 am »
Thank you.  tumbsup.gif

Offline snowflower

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Re: How To Reach Pogo/EA For Help
« Reply #35 on: August 21, 2017, 11:50:57 am »
 tumbsup.gif I love this site .. all your answers regarding Pogo problems (and more) are right here!

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