auto not running ,and i reloaded it just in case

[PAULETTE]

hi everyone,iam trying to find out how to get my qiuck qauck back working smoothly,anyone having the same problem?....please help :))

[Tara]

What is it doing?

[Homer]

     1.) Operating system (Windows 98, 2000, ME, XP etc)?
     2.) Browser (Internet Explorer, Netscape, AOL, Mozilla, Opera etc)?
     3.) Color setting (24 bit, 32 bit etc)?
     4.) Screen resolution (800x600, 1024x768)?
     5.) Smooth edges of screen fonts checked or unchecked?
     6.) What Java you are using?
     7.) What agent are you using?
     8.) What version number is this agent?
     9.) What specifically is the problem?