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Topic summary

Posted by Helen
 - May 08, 2006, 01:33:42 PM
Quote from: girlfriendnj on May 08, 2006, 01:07:50 PM
:'(
well I found her quite patience with me thank goodness.

And they did contact me within 12 hours as promised with a new password. It worked !!

I'm glad to see it all worked out for you and they sent a new password. If you ever need help again, just ask. There will always be someone willing to help out.  O0
Posted by girlfriendnj
 - May 08, 2006, 01:07:50 PM
 :'(
well I found her quite patience with me thank goodness.

And they did contact me within 12 hours as promised with a new password. It worked !!
Posted by krispy
 - May 07, 2006, 07:51:51 PM
helen i see you have time - where do you get the patience  :))
Posted by Helen
 - May 07, 2006, 11:59:47 AM
Quote from: girlfriendnj on May 07, 2006, 11:58:45 AM
Yes, I will do that
thank you again for your time and patience

No problem and welcome to the forum. Let me know if that worked for you!!! ;)
Posted by girlfriendnj
 - May 07, 2006, 11:58:45 AM
Yes, I will do that
thank you again for your time and patience
Posted by Helen
 - May 07, 2006, 11:44:08 AM
Quote from: girlfriendnj on May 07, 2006, 11:40:43 AM
yes Ms Helen
the registration code is still the same

I enter the password they sent via email in the box
and it gives me the error message stated above.

what to do............what to do.........

I appreciate you and your time Helen


If the registration code is still the same and the p/w they sent you doesn't work.....all you can do is send them the registration code again to replacecode@aol.com and explain your problem. It may take a few hours to hear back from them so don't panic.
Posted by girlfriendnj
 - May 07, 2006, 11:40:43 AM
yes Ms Helen
the registration code is still the same

I enter the password they sent via email in the box
and it gives me the error message stated above.

what to do............what to do.........

I appreciate you and your time Helen
Posted by Helen
 - May 07, 2006, 11:38:40 AM
Quote from: girlfriendnj on May 07, 2006, 11:34:10 AM
>:( didnt work!!!!

help me help help

When you opened the auto to enter the password, is the registration code still the same?
Posted by girlfriendnj
 - May 07, 2006, 11:34:10 AM
 >:( didnt work!!!!

help me help help
Posted by Helen
 - May 07, 2006, 11:32:12 AM
Quote from: nanners on May 07, 2006, 11:29:13 AM
Good advice Helen.. I do that to. copy/paste them..If they are wrong it BH"s fault  :))

Thanks!! This way if it doesn't work, then we go to step 2/plan B, lol.
Posted by nanners
 - May 07, 2006, 11:29:13 AM
Good advice Helen.. I do that to. copy/paste them..If they are wrong it BH"s fault  :))
Posted by Helen
 - May 07, 2006, 11:22:46 AM
The registration and password are 2 entirely different codes. Try copying and pasting the password. Sometimes you make the tiniest mistake and don't even realize it.
Posted by girlfriendnj
 - May 07, 2006, 11:19:19 AM
:-[
Hello, and good day
I have received my password via email and entered it accordingly but receive the error message
"Sorry, that key is not valid. please carefully
recheck your registration code and key.

Mind you I've followed the instructions precisely.

Is the registration code and the password key supposed to be the same?
Because the are different.

Any suggestions, recommendations, or ideas???