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Posted by just don
 - November 25, 2010, 11:12:11 AM
katye, I've used Norton for many years, and it started flagging BH programs early this past year. Thank God it gives you the option of choosing it as a "trusted site". I'd be more worried about your ISP and there so called "free" AV protection? I trust in BH, Homer, and the wisdom of many here often. Don't sweat the small stuff.......go get your badge and have a great holiday.
Posted by katye S Burke
 - November 24, 2010, 04:18:15 PM
I got  rid of it  and   downloaded a   new one and no  false  reports of a  virus    , I had that AV program  from  my internet  service provider  for  a   while and never had a  problem until a few weeks ago.  Thanks for the help  just  not  sure  what happen to that AV .
Posted by Homer
 - November 24, 2010, 07:45:14 AM
You'll have to turn off your AV then. The programs don't have viruses etc. Your software is giving you a false positive
Posted by katye S Burke
 - November 24, 2010, 07:42:33 AM
I downloaded it and it  said it was  already  removed .


Quote from: Homer on November 24, 2010, 06:33:48 AM
You are getting a false positive from the AV software. I believe the issue you are haing may be related to the BH splash screen which appears when opening autos. You can remove that by following the instructions below.

Please download this splash screen fix program. It is called SplashRemoval.exe

http://jackpotspin.com/SplashRemoval.exe

Download it.

Run the program, this will change your settings for you so the splash screen will stop coming up
Posted by Homer
 - November 24, 2010, 06:33:48 AM
You are getting a false positive from the AV software. I believe the issue you are haing may be related to the BH splash screen which appears when opening autos. You can remove that by following the instructions below.

Please download this splash screen fix program. It is called SplashRemoval.exe

http://jackpotspin.com/SplashRemoval.exe

Download it.

Run the program, this will change your settings for you so the splash screen will stop coming up
Posted by katye S Burke
 - November 24, 2010, 03:54:44 AM
I have  used your autos   for  a long time and  have never had  a   virus report every time  I load  a auto up to use i am getting this message

C:\Program Files\BADGEHELP\Splash.Dll   Trojan.Generic.KD.53732   Quarantined   21/10/2010 1:28:45 PM  I  forgot to add  it's the  same  one  every time  I load a  auto  I now have  19 of the  same in my Quarantine.
I  do a  deep scan once a  week and it does not  find  it  I went looking to see  if I  could  find it and nothing  .If it was just  1 program   doing it I would  ignore it  but it's all of them   ....can you help me with this ?

katye