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July 21, 2026, 09:04:35 PM

This week's Club Pogo challenges!
Spades HD : Win 30 tricks with a Heart!
Monopoly Sudoku : Win 20 games each under 10 minutes!
Word Whomp HD : Find 150 words with any of P, O, G, O letters!

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Topic summary

Posted by Squid
 - November 07, 2017, 03:29:28 AM
I was contacted by one of the moderators who saw my forum post and she wanted to look into it.  I sent her the ticket number and the name of the person I dealt with.  I haven't heard back.  This morning, I went into the forum to see if there were any responses and now my entire post/thread has been deleted.  I'm done.
Posted by Mayhem
 - November 07, 2017, 12:58:04 AM
Well that sucks  sad.gif
Posted by Squid
 - November 06, 2017, 08:47:11 AM
Pogo/EA was of no help whatsoever.
Posted by Squid
 - November 06, 2017, 08:16:00 AM
I tried IE and chrome.  I'll try FF.  Thanks, Stinky


ETA:  Thanks, Stinkeroo, FF seems to be working.  I'm waiting for a phone call now.  xoxox  embrace.gif
Posted by Stinkerbell
 - November 06, 2017, 06:58:58 AM
Quote from: ~Squid~ on November 06, 2017, 06:48:09 AM
I just tried again and they won't let me go any further without signing in.  Of course, I am trying to sign in but the login page comes up blank.  I tried from several different directions and get the same results.  My frustration is growing....

Try a different browser That happened to me a few months ago, and changing browsers did the trick. It was shortly after that there was an adope (spelling intentional) update. Once the update was installed, I was able to access via chrome again. Or firefox. Whichever it was that wasn't working.
Posted by Squid
 - November 06, 2017, 06:48:09 AM
I just tried again and they won't let me go any further without signing in.  Of course, I am trying to sign in but the login page comes up blank.  I tried from several different directions and get the same results.  My frustration is growing....
Posted by Mayhem
 - November 05, 2017, 07:59:58 AM
Wow .. they are giving you the run around and hoping you'll give up  sad.gif
Posted by Squid
 - November 05, 2017, 05:37:05 AM
I tried contacting Pogo again today, even though it's a Sunday, and was met with great disappointment.  They sent me to troubleshooting pages, etc, which are entirely useless in this situation.  I'm trying one last time tomorrow with a phone call. 
Posted by Squid
 - October 30, 2017, 06:25:07 PM
I tried today and was waiting for the LONGEST time on Live Chat.  I disconnected and tried again, this time with a phone call.  They said they would call in 1 hour, 54 minutes.  No call came.  I started getting angry again.  I will continue trying but I'm done for today.  I'll post when I get through.
Posted by Mayhem
 - October 30, 2017, 05:41:13 PM
Did you contact them yet? I'm curious what their response will be.
Posted by Squid
 - October 25, 2017, 01:23:46 PM
I tried over the first couple of days when the problem with the game occurred.  They told me that they were unable to do anything about my complaint as the powers that be were still considering what to do about the problem and about compensation for those affected.  I thought that was a reasonable response (temporarily).  Now that they have come up with a compensation, such as it is, I will contact them again but I have to wait a couple of days.  I'm too mad.
Posted by Mayhem
 - October 25, 2017, 01:12:41 PM
Quote from: ~Squid~ on October 25, 2017, 01:06:24 PM
You don't really want to know what I think of this compensation and of Pogo, do you??

sad.gif

Have you tried contacting Pogo about your missing stars issue?
Posted by Squid
 - October 25, 2017, 01:06:24 PM
You don't really want to know what I think of this compensation and of Pogo, do you?? 
Posted by Stinkerbell
 - October 25, 2017, 12:03:25 PM
I reloaded twice and see no additional seeds.
Posted by Stinkerbell
 - October 25, 2017, 11:31:15 AM
Well, that's nice of them.

Honestly, I wasn't affected by the problems, and knowing what some of you have gone through, 5,000 isn't nearly enough. They should be handing out at least enough gems to get a nice mini item, and that's the bare minimum. But if they didn't want to do that, they should have boosted everyone's seeds to the maximum level allowable.  Or granted everyone 3 stars in every garden. 5000 seeds doesn't come close to repaying the time you all invested in your gardens.

Thank you for keeping us updated, Ken.