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January 07, 2026, 10:09:25 AM

This week's Club Pogo challenges!
Peggle Blast HD : Clear 1500 pegs this week!
Trizzle HD : Match 1400 yellow dolls this week!
Claire Hart: Secret in the Shadows : Find 400 objects this week!

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Topic summary

Posted by snowflower
 - December 27, 2020, 09:42:54 AM
Quote from: Mayhem on December 26, 2020, 12:48:50 AM
Which news subscription are you referring too?
It's a different subscription than just the buddy's, I'm probably not naming it correctly. But I'd ordered something else they had at the time. They straightened it out for me, refunded my money, I got my Buddy's and it all turned out fine.
Posted by Mayhem
 - December 26, 2020, 12:48:50 AM
Quote from: snowflower on December 23, 2020, 11:48:42 AM
Not realizing my error, I had inadvertently ordered the news subscription instead of the buddys.

Which news subscription are you referring too?
Posted by snowflower
 - December 23, 2020, 11:48:42 AM
I ran into something similar like that too. Not realizing my error, I had inadvertently ordered the news subscription instead of the buddys. With no buddys to work with I had no idea why I was being charged a dollar more but not a buddy to be found, lol. Finally I sent in a ticket and then found a way into their site. There's a place in there to get in touch with them as well. They weren't long getting back to me and were the ones who figured out that Snowy must've had a meltdown the day she put the order in, lol. I hope you get it straightened out, good luck with it.
Posted by Mayhem
 - December 20, 2020, 01:29:04 PM
Yeah, I don't see any yearly options for all buddies either.
Posted by C~M
 - December 20, 2020, 03:17:56 AM
Yes, mine has done that before they expire. I think they only offer monthly subscriptions now as well.

The only yearly are for an individual buddy I believe.
Posted by Mayhem
 - December 13, 2020, 12:41:45 AM
Quote from: raine56 on December 12, 2020, 01:08:23 AM
They haven't gotten back re first report yet.

I believe they take the weekends off, so you probably won't hear back from them until Monday.
Posted by Squid
 - December 12, 2020, 04:14:07 AM
I think Support@Playbuddy.com is an email address.  Make sure they resume charging at the right price!  Good luck, Raine
Posted by raine56
 - December 12, 2020, 01:08:23 AM
I sent a further bug report updating the earlier one.  I wish there was a way to just talk to them by email but I can't find an address on their site.  They haven't gotten back re first report yet.
Posted by LittleFawn
 - December 12, 2020, 01:02:26 AM
I would check with them to make sure it will renew. The only way it cannot be renewed is if you cancel it yourself.
Posted by raine56
 - December 12, 2020, 12:57:57 AM
I think I figured it out.  My subscription runs out today.  It is now telling my my license key has expired.  Thing is I am on 12 month auto renewal so shouldn't it have automatically renewed?  I have checked my card and no payment has come out.  The notice says the subscription is for 12 months and how the payment will show up on my card.  But Playbuddy hasn't taken any payment.
Posted by Mayhem
 - December 12, 2020, 12:52:02 AM
Quote from: raine56 on December 11, 2020, 03:16:13 PM
I put in the serial number and it registers.  I close the buddy and reopened it and it wants the serial number again. Lucky me lol.  I will have to put in a bug report.

That is really odd! I'm not sure I've heard of that happening before. Let us know what they say!
Posted by Squid
 - December 11, 2020, 04:39:47 PM
So sorry it didn't work!
Posted by raine56
 - December 11, 2020, 03:16:13 PM
It didn't work still wants serial number on every single Buddy I open.  I also deleted all the individual buddies.  I have to say there were a huge amount installed on my comp that don't get used any more.  Who remembers Findo, Space Hunt, Sparks, ALL the slot games and about 50 others LOL.  I tossed them all.  I put in the serial number and it registers.  I close the buddy and reopened it and it wants the serial number again. Lucky me lol.  I will have to put in a bug report. 
Posted by Squid
 - December 11, 2020, 02:39:56 PM
YW, let us know how it goes <3
Posted by raine56
 - December 11, 2020, 02:37:10 PM
Thanks Squid I will try the uninstall.