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► Post reply ( Re: Badgehelp.com ... Please HELP )

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[quote author=WindSong link=msg=98230 date=1131584689]
Thanks Cindy ... you know I'm not PO'd that I don't have ALL of them right away.  If they can only send 3 at a time - as long as it's not days later - I don't mind that.  It's them that have to compose emails .. not me.  I'm PO'd though that my questions are being totally ignored and I can't seem to get a straight answer from Badgehelp.  They have my request for 35 of them so if they need to cut and paste a few every hour or two, that's ok.  Just not a very efficient use of time in my opinion.  I REALLY thought my emails were kind and non-offensive.   For the time it took to compose their email to me, they could have easily said here's a couple and "X" number will come later ---  but to blow me off with " send little by little" and "we don't send this many at one time" --- when NONE of that information is in their instructions, just ticked me off.

From reading various threads on the forum today, I understand some upheaval is going on at Badgehelp and I know people are having to request codes for re-released autos.  However, attached to my response was a note from Oscar stating:  > Hello,
 I hope that you enjoy this new feature... It is our  goal at Badgehelp.com to provide you with the best  customer 
 service to meet all  your needs. We have our new [b]customer service  department[/b] to make  sure that you  are well provided with all the help you deserve. We  appreciate  your business and  value all our customers.
 Oscar Jones"

I don't feel very "valued" now.
[/quote]

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Posted by Homer

- December 05, 2005, 03:24:54 PM

We try to take care of tech help here in the forum as much as possible. If your inquiring about the pool auto I don't know when an update is coming. Below is a link that helps for tech help.

http://www.pogocheats.net/forum/index.php/topic,19111.0.html

Posted by chitownluver

- December 05, 2005, 03:22:06 PM

Thank you for yourr response Homer. However, that link states returning members needing replacement codes click here. This said to me that was the sole purpose for that link and not for use by someone needing technical assistance. Am I wrong? tia

Posted by Homer

- December 05, 2005, 02:01:34 PM

There is a customer service link on the BadgeHelp website. It is http://www.badgehelp.com/lost.htm

Posted by chitownluver

- December 05, 2005, 02:48:12 AM

I had/have a similar question regarding the new customer service department. Shouldn't there be a link or some guidance to customer service on the homepage? Dont envy you Oscar if your head chief and all the indians too, though. Have worked with individuals/companies like that in the past and a little communication makes understanding of delays alot easier to most people (including me). TIA

Posted by SexySagittarian

- December 04, 2005, 04:39:13 PM

glad it's working out for you now O0

Posted by Blu

- December 04, 2005, 03:01:42 PM

Ok, I'm at fault...I followed directions wrong. I just sent 2 codes CORRECTLY & got my codes back within 5 minutes. My bad! LoL.

Posted by SexySagittarian

- December 04, 2005, 01:23:06 PM

Quote from: WindSong on December 04, 2005, 01:02:07 PM
Oscar I have done exactly that 3 times, sent to the correct email addy, listed the games and auto and codes. Last email I sent the partial list of autos I need and stated that if you could only send a few at a time that would be ok. Is there a limit on how many to request at one time?

Windsong, when Badgehelp says to ask for your pass codes as you need them, they mean one or two or at most three at a time. When I ordered the whole package some time ago I sent in a whole list of codes I needed only to be told to ask for them one or two at a time as I needed them. I again sent in my requests for six or seven at a time (I thought they might not notice) and I got no response what so ever.Finally, having learned that the gang at Badgehelp is busy and mean for you to follow their directions EXACTLY, I sent in my requests one or two at a time and have never had a problem getting pass codes since then. I am assuming from your post that you sent in a whole laundry list of codes needed and said "send what you can". They will not do that! You must ask for only a couple at a time and only a couple at a time. I hope this helps! O0

Posted by WindSong

- December 04, 2005, 01:02:07 PM

Oscar I have done exactly that 3 times, sent to the correct email addy, listed the games and auto and codes. Last email I sent the partial list of autos I need and stated that if you could only send a few at a time that would be ok. Is there a limit on how many to request at one time?

Posted by BadgeHelpOscar

- December 04, 2005, 10:58:45 AM

Please send your request to [email protected]. You will need to send all your requests to this email address for replacement codes. It may take up to two days to receive your replacement passwords but your email's WILL be answered and most likely within 12 hours.

You will need to make sure that you include ALL of the following information...

1. Your reciept including the transaction number
2. The name of the game
3. The registration code

If you don't follow these directions your request will be delayed or you won't get your password

Posted by Blu

- December 04, 2005, 10:23:34 AM

Hmm...still no replacement code for PenguinBobber. He's/They've been fast for us 150 club members, guess they're busy. AOL says he got my email.

Posted by WindSong

- December 04, 2005, 09:56:42 AM

Nah ... water is still warm but I've got a hugh electric bill ... water heater running constantly. ;)

Oscar?? You here, Dear?

Posted by ME4SPADES_

- December 03, 2005, 08:01:11 PM

lol ok you have been in that tub long enought i bet the water is very cold

Posted by WindSong

- December 03, 2005, 07:51:00 PM

Well it IS a biggie for me .. I had to reformat and don't have ANY codes .. and I purchased all of them!! I've been waiting since early November. This "time out" chair is wearing out :'(

Posted by Blu

- December 03, 2005, 06:55:56 PM

LoL wind...I sent a code replacement today, nothing yet either. No biggie, I'll wait.

Posted by WindSong

- December 03, 2005, 06:30:15 PM

Oscar?? Did you forget me? I requsted my codes again on November 12 and no response yet. Don't you think it's time you take me out of "time out", give me a hug and tell me how much you love me and when I will be getting my codes? I think I've been a good girl, haven't bugged you for several days.