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June 20, 2024, 12:25:49 PM

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New Login & Registration Experience

Started by Mayhem,

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Mayhem



A new Pogo login and registration experience will start rolling out on Tuesday, August 29th. You will be able to log in to your existing Pogo account with the same credentials you've been using.

Login Screen: What's Changing?
- Players will still be able to use their existing credentials to login. However, there are a few important changes.

New Visual Look
- The login screen will be a different shade of blue with a new font.

One-Time Email Verification for Some Players
- You might need to verify your email address when logging in, if you haven't previously done so. If verification is needed, you will only have to do this one time. Additionally, you will be able to change your email address if needed. To verify, you'll need to copy a code sent to your email inbox. It should only take a couple minutes!

New Ways to Sign In
- You will be able to sign in on Pogo using your existing Google, Facebook, Apple, Steam, Xbox, or Playstation accounts. New buttons for each social login will appear at the top of the signin screen. This is optional. If you prefer, you can continue to login using your email address and password.

- If you try to login with one of these methods, and the same email is used for your Pogo account and the social account, it'll prompt you to link the accounts. Once linked, you will be able to quickly login using your linked social account.

- If you try to login with one of these methods, and different emails are used between the two accounts, then you'll be prompted to create a new Pogo account. If this is the case, but you want to link your existing Pogo account, then you can do so manually within your EA account settings, under Connections.

How to Get Account Help
- The "Trouble Signing In?" link and screen will be removed from the signin flow. If you are having issues with your password or account, you should click "Forgot your password?" on the login screen. Alternatively, you can contact EA/Pogo Help directly.

Create Account Screen: What's Changing?
- Players will still be able to create an account using their email. However, there are a few important changes.

New Visual Look
- The account creation screen will be a different shade of blue with a new font.

One-Time Email Verification
- When creating a new account, you will need to verify your email. You will only have to do this one time. To verify, you'll need to copy a code sent to your email inbox. It should only take a couple minutes!

New Ways to Create an Account
- You will be able to create an account on Pogo using your existing Google, Facebook, Apple, Steam, Xbox, or Playstation accounts. New buttons for each social login will appear at the top of the account creation screen. This is optional. If you prefer, you can create an account manually by entering your email address, desired EA ID, and password.

- When creating an account with one of these methods, you will be creating an EA account that is linked to your chosen social account. You can also manually link your Pogo account to these social accounts within your EA account settings, under Connections.


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